Salesforce has officially launched **Agentforce 360**, a comprehensive AI agent platform designed to transform enterprise operations and intensify its rivalry with Microsoft in the AI space. The announcement, made in October 2025, marks a significant milestone in Salesforce’s ambition to embed autonomous AI agents deeply across business workflows, enabling companies to automate complex tasks in sales, service, marketing, and IT with minimal technical expertise required.
Agentforce 360 builds on Salesforce’s earlier Agentforce rel...
Agentforce 360 builds on Salesforce’s earlier Agentforce releases, now generally available and enhanced with advanced features such as low-code/no-code agent creation, voice support, and seamless integration with Slack and mobile apps. This platform empowers organizations to rapidly develop, customize, and deploy AI agents that act as digital employees—automatically handling customer inquiries, qualifying leads, optimizing campaigns, and resolving IT issues, thereby boosting employee productivity and reducing operational costs[2][11][14].
A core differentiator of Agentforce 360 is its user-friendly...
A core differentiator of Agentforce 360 is its user-friendly design, enabling businesses to create AI agents without requiring specialized developers. Salesforce CEO Marc Benioff has positioned Agentforce as a “third wave” of AI innovation, moving beyond simple copilots to intelligent, autonomous agents capable of proactive decision-making and collaboration across departments. This contrasts with competitors like Microsoft’s Copilot, which Benioff has publicly criticized as lacking customer satisfaction and innovation[10][14].
The platform also introduces robust governance, trust, and s...
The platform also introduces robust governance, trust, and security features essential for enterprise-scale AI adoption. These include Data Cloud Context Indexing for enhanced understanding of unstructured data, Data Cloud Clean Rooms for secure data collaboration, Tableau Semantics for translating raw data into business language, and MuleSoft Agent Fabric to prevent workflow fragmentation. Embedded AI security integrations with partners like CrowdStrike and Okta further ensure compliance and threat identification[9].
Agentforce 360’s launch includes a broad ecosystem of partne...
Agentforce 360’s launch includes a broad ecosystem of partners such as AWS, Google Cloud, IBM, and Workday, which will provide pre-built connectors and integrations to unify IT landscapes from day one. The IT Service Desk and employee portals powered by Agentforce are also now generally available, supporting over 100 out-of-the-box integrations to streamline IT and HR workflows, fostering auto-resolutions and enhanced employee experiences[5][17].
Salesforce aims to empower one billion agents with Agentforc...
Salesforce aims to empower one billion agents with Agentforce by the end of 2025, signaling a transformational shift in how enterprises operate through AI-driven automation and intelligence. This launch, timed ahead of the Dreamforce 2025 conference, is expected to escalate the AI enterprise rivalry, especially against Microsoft, as Salesforce pushes its vision of trusted, scalable, and deeply integrated AI agents reshaping the future of work[11][14][16].
In summary, **Agentforce 360 represents Salesforce’s bold le...
In summary, **Agentforce 360 represents Salesforce’s bold leap into next-generation AI agent technology**, emphasizing ease of use, enterprise security, and broad integration—positioning it as a formidable competitor in the intensifying AI enterprise market.
🔄 Updated: 10/13/2025, 12:11:05 PM
Consumer and public reaction to Salesforce’s Agentforce 360 launch has been notably positive, with early adopters like Wiley reporting a double-digit percentage increase in customer satisfaction and a 50% boost in case resolution during peak seasons[12]. CEO Marc Benioff highlighted that the AI agents have helped reduce seasonal hiring needs, signaling trust in the technology’s efficiency, stating, “We’re still going to have humans in our companies, but we’re also going to have these agents”[12]. However, the rivalry with Microsoft is heating up, with Benioff criticizing Microsoft’s Copilot as “modern-day ‘Clippy,’” reflecting a competitive and discerning public marketplace response[8].
🔄 Updated: 10/13/2025, 12:21:05 PM
Salesforce has launched Agentforce 360, an AI platform enabling enterprises to build and deploy autonomous AI agents at scale, intensifying competition with Microsoft and other AI leaders[1][12]. With over 12,000 implementations already, Salesforce highlights its platform’s ease of use, requiring no technical expertise, setting it apart in the crowded AI agent market[1][12]. CEO Marc Benioff criticized Microsoft’s Copilot, branding it a “modern-day Clippy,” signaling Salesforce’s aggressive positioning to capture a significant share of the estimated $6 trillion digital labor market[4][12].
🔄 Updated: 10/13/2025, 12:31:05 PM
Consumer and public reaction to Salesforce’s launch of Agentforce 360 has been notably optimistic, with widespread praise for its ease of use and integration capabilities. Early adopters highlight that the platform enables non-technical users to build AI agents quickly, removing traditional development barriers, which has been credited with democratizing AI within enterprises following over 12,000 implementations so far[1][4]. CEO Marc Benioff’s remarks criticizing rival Microsoft’s Copilot AI as unsatisfactory have resonated with a segment of users who see Agentforce 360 as a more reliable and enterprise-ready alternative, fueling anticipation for its impact in intensifying the AI enterprise competition[4].
🔄 Updated: 10/13/2025, 12:41:04 PM
Salesforce has launched Agentforce 360, a platform designed to enable enterprises to build and deploy autonomous AI agents at scale, intensifying competition in the AI enterprise space[1][3]. CEO Marc Benioff emphasized this as “the most important thing we've done at Salesforce,” positioning Agentforce 360 as a key differentiator that integrates deeply with Salesforce's existing ecosystem, including Data Cloud and Customer 360, unlike competitors offering isolated AI tools[1][4]. With over 12,000 Agentforce implementations so far, Salesforce aims to shift the competitive landscape by moving beyond DIY AI solutions to a more integrated, scalable agentic AI model that could replace certain frontline roles while augmenting human workers[1][4].
🔄 Updated: 10/13/2025, 12:51:06 PM
Salesforce has officially launched Agentforce 360, a suite of autonomous AI agents designed to boost employee productivity and transform customer engagement across service, sales, marketing, and commerce sectors[7][12]. CEO Marc Benioff described Agentforce as “the Third Wave of AI,” enabling businesses to build and deploy custom agents rapidly with no technical expertise required, aiming to empower one billion agents by the end of 2025[7][12]. Early adopters like Wiley report over a 40% increase in case resolution, highlighting Agentforce’s impact as Salesforce intensifies its AI rivalry with Microsoft, with Benioff criticizing Microsoft’s Copilot AI and positioning Agentforce as a more accurate, trustworthy alternative[12][13].
🔄 Updated: 10/13/2025, 1:01:04 PM
Salesforce shares surged 12.5% in premarket trading following the launch of Agentforce 360, hitting a record high of $368.7 and adding roughly $35 billion to its market valuation, which reached $316.85 billion[2][4]. Analysts raised price targets, with a new median target of $380 implying a 15% upside, and forecasted a slight revenue increase for fiscal 2025 to $37.8-$38 billion, buoyed by strong enterprise adoption of AI-integrated products[2][4]. J.P. Morgan analysts expressed strong bullish sentiment on Agentforce despite a long monetization path, noting more than 200 deals closed shortly after general availability[4].
🔄 Updated: 10/13/2025, 1:10:58 PM
Salesforce launched Agentforce 360 at Dreamforce 2025, a platform enabling enterprises to build, control, and deploy autonomous AI agents at scale with enhanced hybrid reasoning capabilities through its updated Atlas Reasoning Engine and the Agent Script programming language for defining agent logic as governable code[1][3]. With over 12,000 Agentforce implementations informing its design, the platform abstracts complexity by integrating seamlessly with Salesforce’s Data Cloud and Customer 360 ecosystems, simplifying application development and security controls, and enabling agents to autonomously handle complex workflows beyond basic chatbot functions[1][2]. Salesforce positions Agentforce 360 as a key technology in what it calls the "third wave of the AI revolution," where AI agents not only assist bu
🔄 Updated: 10/13/2025, 1:20:59 PM
Salesforce shares surged 12% to a record high of $368.70 in early trading today, driven by the successful launch of Agentforce 360 and its contribution to a quarterly sales beat—adding nearly $35 billion to the company’s $316.85 billion market capitalization, per LSEG data[11]. Analysts raised their median price target to $380, reflecting a 15% upside, as Agentforce 360—Salesforce’s new autonomous AI agent platform—fuels optimism about future growth in the increasingly competitive enterprise AI market[11]. CEO Marc Benioff called Agentforce “the next step beyond chatbots” and emphasized its role in “transforming customer interactions while empowering our employees to focus on true innovation
🔄 Updated: 10/13/2025, 1:30:59 PM
Consumer and public reaction to Salesforce’s Agentforce 360 launch has been notably positive, emphasizing its user-friendly design and productivity potential. Wiley, a key early adopter, reported a **70% reduction in time spent on tasks** after implementing Agentforce, highlighting significant efficiency gains[14]. CEO Marc Benioff's critique of competitors like Microsoft's Copilot AI as “modern-day Clippy” has also sparked discussion, with many users welcoming Agentforce’s promise of AI agents that require **no technical knowledge**, making advanced AI accessible to non-developers[8].
🔄 Updated: 10/13/2025, 1:41:00 PM
Salesforce’s launch of Agentforce 360, an advanced AI agent platform, is poised to have a significant global impact by enabling enterprises worldwide to build, control, and deploy AI agents at scale with no technical barriers. CEO Marc Benioff highlighted ambitions to empower one billion agents by the end of 2025, signaling a massive international reach and adoption potential[2]. Early adopters such as OpenTable, Saks, and Wiley report over a 40% improvement in case resolution, demonstrating strong international business confidence and tangible productivity gains across various sectors[2].
🔄 Updated: 10/13/2025, 1:51:03 PM
Industry experts view Salesforce’s Agentforce 360 as a transformative step in the AI enterprise landscape, emphasizing its low-code platform which allows businesses to build AI agents without technical expertise, thus accelerating innovation and deployment at scale. Srini Tallapragada, Salesforce’s Chief Engineering Officer, highlights its tight integration with Slack and multiple departments, enabling AI agents to automate complex cross-enterprise workflows and enhance collaboration[1]. Salesforce CEO Marc Benioff described Agentforce as the “Third Wave of AI,” surpassing copilots by delivering highly accurate, low-hallucination agents that proactively drive customer success, a claim that sets it apart from competitors like Microsoft’s Copilot, which Benioff criticizes for customer dissatisfaction[11][8].
🔄 Updated: 10/13/2025, 2:01:01 PM
As of October 13, 2025, there are no publicly available reports or official statements regarding any regulatory or government response specifically addressing Salesforce’s launch of Agentforce 360. Salesforce emphasizes built-in tools for data security, privacy, and policy compliance within Agentforce to ensure authorized access and regulatory adherence, reflecting proactive measures amid growing AI scrutiny[6]. However, no concrete numbers, government quotes, or formal regulatory actions regarding Agentforce 360 have surfaced as the AI enterprise rivalry escalates.
🔄 Updated: 10/13/2025, 2:11:10 PM
Salesforce’s launch of Agentforce 360 has drawn expert acclaim as a transformative step in AI-powered enterprise solutions, notably for its no-code, autonomous AI agents that integrate deeply with Customer 360 and Data Cloud. Senior VP Matt DeTroia highlighted the platform's ability to "abstract complexity" and connect across the entire enterprise, setting it apart in a crowded AI marketplace[4]. Industry analysts note that by democratizing AI agent creation without technical barriers, Salesforce is intensifying its rivalry with Microsoft, with CEO Marc Benioff dismissing Microsoft's Copilot as a “modern-day Clippy” and positioning Agentforce 360 as a more customer-satisfying alternative[6].
🔄 Updated: 10/13/2025, 2:21:07 PM
Consumer and public reaction to Salesforce’s Agentforce 360 launch has been notably mixed but engaged, with widespread attention on its promise to democratize AI solutions without requiring technical skills. Early adopters highlight the platform’s ease of use and potential to streamline workflows, while some express concern about workforce displacement as AI agents automate frontline roles; Salesforce CEO Marc Benioff emphasized this as “the most important thing we've done at Salesforce,” underscoring its transformative ambitions[6][4]. Public discourse includes cautious optimism about AI augmenting human potential balanced with debate over the impact on jobs and the evolving nature of customer service work[6].
🔄 Updated: 10/13/2025, 2:31:09 PM
Salesforce has officially launched Agentforce 360 at Dreamforce 2025, a groundbreaking AI platform that integrates humans and AI agents to enhance enterprise operations, enabling rapid AI agent development without technical expertise[1][5][4]. CEO Marc Benioff emphasized the platform’s ability to deliver "intelligent, unlimited digital labor," highlighting a new era of workforce augmentation as Salesforce reported over 1,000 paid Agentforce deals and plans to hire 1,400 employees to meet rising demand[2][6]. The launch intensifies competition with Microsoft, with Benioff criticizing Microsoft’s Copilot as unsatisfactory compared to Salesforce’s more accessible and scalable solution[4].